Privacy Policy
Your privacy matters to us at Tip-Top Car Wash
This Privacy Policy explains how Tip-Top Car Wash ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website and book our doorstep car washing and detailing services in Kokrajhar, Bodoland (Assam), India. By using our services, you agree to the practices described below.
1. Information We Collect
We collect only the information needed to deliver our services to you:
- Contact details — your name, mobile number, and (optionally) email address, provided when you register or book.
- Service location — the address and, where you choose to share it, the GPS location where you would like your vehicle serviced.
- Vehicle details — make, model, and type of the vehicle to be serviced.
- Booking history — services booked, dates, and preferences, so we can serve you faster on repeat visits.
- Payment information — processed securely by our payment partner (Razorpay). We do not store your full card, UPI, or bank details on our servers.
2. How We Use Your Information
- To confirm, schedule, and fulfil your car wash bookings.
- To send booking confirmations, reminders, and service updates via SMS, WhatsApp, or email.
- To verify your identity using a one-time password (OTP).
- To process payments and issue receipts.
- To respond to your enquiries and provide customer support.
- To improve our services and, with your consent, share relevant offers.
3. Sharing of Information
We do not sell your personal data. We share it only with:
- Our service professionals, who need your name, contact, and location to perform the booked service.
- Payment processors (Razorpay) to securely complete transactions.
- Communication providers (SMS/WhatsApp gateways) to send service messages.
- Legal authorities, where required by applicable law.
4. Payment Security
All online payments are handled by Razorpay over an encrypted connection. Tip-Top Car Wash never has access to your complete payment credentials. Please review Razorpay's privacy policy for details on how they handle payment data.
5. Cookies & Local Storage
Our website uses browser storage to keep you signed in, remember your booking preferences, and improve performance. You can clear this data at any time through your browser settings.
6. Data Security
We apply reasonable technical and organisational measures — including encrypted connections (HTTPS), OTP-based authentication, and restricted access — to protect your information. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.
7. Your Rights
- Request access to the personal data we hold about you.
- Ask us to correct or update inaccurate information.
- Request deletion of your account and associated data, subject to legal retention requirements.
- Opt out of promotional messages at any time.
To exercise any of these rights, contact us using the details below.
8. Children's Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Significant changes will be communicated through our website.
Contact Us
If you have any questions about this Privacy Policy or your data, please reach out:
Tip-Top Car Wash, Kokrajhar, Bodoland Territorial Region, Assam 783370, India
Phone: +91 98647 59214
Email: contact@tip-topcarwash.in
This document is provided as a general baseline and does not constitute legal advice. Please consult a qualified legal professional before relying on it.